Temporary Service Disruptions Process

This document outlines the steps to be taken in the event of an accessibility service outage at Influence Retail Services Inc d/b/a Influence Marketing. The primary goal is to ensure a swift and effective response to minimize disruption for employees, contractor sand visitors who rely on accessibility services. We strive to ensure that individuals with disabilities remain informed and ensure they have access to necessary services even during temporary disruptions. Compliance with AODA standards helps create a more inclusive and accessible environment for everyone.

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Under the AODA's Customer Service Standard, Influence Marketing must post notifications for:

• temporary service disruptions. This includes scheduled maintenance on features like accessible parking, ramps, and elevators,

• unexpected events(e.g., out-of-order accessible washrooms, broken elevators), and

• technical difficulties with equipment or systems. Clear notification ensures individuals with disabilities are informed and provided with necessary services during disruptions.

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Initial Detection

When a service or access is observed and confirmed to be down or malfunctioning:

• Contact your manager or system administrator to alert them to the issue.

• Post signage next to the device to inform others that it is out of order.

Please use the notice template attached.

• If relevant, post the same notice at the entrance of the building to alert guests upon entering the building.

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Communication

• For disruptions at the office: an electronic version of the Notice must be emailed to all FT employees.

• For expected long-term disruptions, the notice should be posted on social media to alert guests and allow them to plan their visits accordingly.

Escalation

• If the outage persists beyond initial expectations or has a severe impact on operations, escalate the issue to the HR Team via email for assessment and review.

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By following this process, we aim to ensure a prompt and efficient response to accessibility services outages, prioritizing the well-being and productivity of all employees in the workplace.